Roland DG Flood Disaster Support Program

24 March 2021

Roland DG would like to extend its thoughts and best wishes to those who have been affected by the significant rain event currently inundating large parts of the East Coast of Australia. With so many people affected, we hope for the safety and well-being of all involved. 

Roland DG’s existing Disaster Support Program is designed to assist customers affected by extreme events such as this. One way we can assist is to provide, at no cost, call-out fees and labour to review and inspect Roland DG equipment damaged as a direct result of the floods, or the resulting power outages. The Roland DG Care team can provide condition reports for any insurance claim requirements and for equipment requiring repair service work. Spare parts will be supplied under special rates (please contact Roland DG directly for more detail). 

As a result of the flooding, deliveries to a number of areas along the East Coast may be delayed. We are working with our freight carriers to provide delivery updates where possible, but if you are expecting a delivery, please contact the Roland DG team to find out specifics. 

Roland DG endeavours to help find additional ways to assist customers directly affected so please contact the team for more details on how we can help get your business back up and running. 

The Roland DG Care team will schedule service runs in the affected regions once they can access these areas, and once it is safe to do so. Should you have any questions, or to register for the special service runs, please do not hesitate to contact Roland DG directly for assistance on 1 800 500 119, through our website booking form, or via email at service@rolanddg.com and one of our team members will assist you.